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Subscription and billing support for BozMD.com

What information to include for BozMD.com subscription or billing help, and why private account changes require support review.

Written by Dr. Boz Team

For BozMD.com subscription or billing questions, support may need to review your private account, payment, order, or subscription record.

BozMD.com currently uses WordPress/WooCommerce for the live store experience. For general self-service steps, sign in at bozmd.com/my-account to review your subscriptions and order history.

If you cannot sign in, or if your question is about a specific charge, renewal, duplicate charge, decline, shipment, pause, skip, change, cancellation, or refund, a support teammate needs to review the private record.

Fin can explain what information helps route the request, but Fin cannot inspect, pause, skip, change, cancel, refund, update payment details, update shipping details, or verify a private subscription or billing record in chat.

When contacting support, include non-sensitive details such as the purchase email address, order number if you have it, subscription or product name, and whether you need help with billing, renewal, shipping address, payment method, pause, skip, change, or cancellation.

Do not share passwords, full card numbers, payment details, access tokens, one-time codes, or other sensitive credentials in chat.

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