For BozMD.com return or refund questions, Fin can explain the general support path and what information helps support review the request.
Questions about a specific return, refund eligibility, refund status, payment, purchase date, opened or used product, damaged product, missing item, or exception request require a support teammate to review the private order record.
When contacting support, include non-sensitive details such as the order number if you have it, purchase email address, item name, whether the question is about a return or refund, and a short description of the issue.
Fin cannot approve or deny a refund, inspect payment status, issue a refund, create a return authorization, update an order, or change a private customer record in chat.
Do not share passwords, full payment details, access tokens, one-time codes, or other sensitive credentials in chat.