If your shipping address is wrong, an item is missing, a package has not arrived, or a product arrived damaged or leaking, contact Dr. Boz support as soon as possible so a teammate can review the order details.
If an order is still processing, support may be able to review whether an address correction is possible. If the package has already shipped, support may need to review the shipment record and carrier options. Changes, intercepts, replacements, refunds, and reships are not guaranteed in chat and require support review.
When contacting support, include non-sensitive details such as the order number if you have it, purchase email address, item name, tracking number if available, the issue type, and a short description of what happened.
Fin can share general support-routing information, but Fin cannot check whether a package shipped, change a shipping address, approve a reshipment, issue a refund, or verify a private order record in chat.
Do not share passwords, full payment details, access tokens, one-time codes, or other sensitive credentials in chat.