We’re sorry to hear that you haven’t received your order yet. Please know it’s our top priority to resolve this issue and get your items to you as soon as possible.
Steps to Resolve this Issue
Provide Order Details: Email our support team with your name and order number (or invoice number). This information helps us look up your order and track its status.
Check Tracking Information: If the tracking number indicates that the order has been delivered but you have not received it, we recommend waiting 24-48 hours. Occasionally, carriers mark packages as delivered prematurely, and the package arrives within a day or two.
Warehouse Follow-Up: If the tracking number does not show delivery, we will contact the warehouse to investigate the status of your order. If necessary, a reshipment will be arranged.
Reshipment or Confirmation: If a reshipment is needed, you will receive a follow-up email with a new tracking number and confirmation once your replacement order has shipped.
We deeply appreciate your patience and understanding as we work to resolve this. Your feedback is important to us and helps us improve our service.